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Nursing homeFAID #1546

Complete Care At Kimberly Hall North

1 EMERSON DR, WINDSOR, CT, 06095
(860) 688-6443
completecarekhn.com
150 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections3/5 staffing3/5 quality measuresSource: CMS Care Compare

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Photo of COMPLETE CARE AT KIMBERLY HALL NORTH
Photo via Google · Complete Care at Kimberly Hall North

Public record summary

What we can show you for free.
Bed capacity
150
CMS facility ID
075279
Care type
Nursing home
County
Capitol
Facility name
Complete Care At Kimberly Hall North
Street address
1 EMERSON DR
City / state / ZIP
Windsor, CT 06095
Phone
(860) 688-6443
Website
completecarekhn.com

About this facility — Complete Care At Kimberly Hall North

Complete Care At Kimberly Hall North is a Medicare/Medicaid-certified skilled nursing facility in Windsor, Connecticut. It is licensed for 150 beds — above the median for skilled nursing facilities in Connecticut (120 beds).

It is one of 3 senior care facilities in Windsor and 191 skilled nursing facilities across Connecticut. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Complete Care At Kimberly Hall North 60 times across 14 inspections in the last three years, including 4 food-safety citations, and CMS has imposed $13,065 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company
Complete Care
Ownership type
For profit - Limited Liability company

Registered owners & officers

Pc Gen Ct Opco Holdco Llc
Direct owner — 100% stake — since 2022
Banton, Bernadette
Additional disclosable party — since 2022
Brown, Natalie
Operational control · Additional disclosable party — since 2024
Des Capital Llc
Indirect owner · Additional disclosable party — since 2022
Gallagher, James
Operational control · Additional disclosable party — since 2022
Hoch, Robert
Operational control · Additional disclosable party — since 2022
Jrk Investments Llc
Indirect owner · Additional disclosable party — since 2022
Kimberly Hall North Propco Llc
Additional disclosable party — since 2022
Klugman, Jacob
Indirect owner · Additional disclosable party — since 2022
Lagana, Kristin
Operational control · Additional disclosable party — since 2022
Pc Gen Ct Opco Topco Llc
Indirect owner — since 2022
Pc Gen Ct Propco Holdco Llc
Additional disclosable party — since 2022
Pc Gen Ct Propco Topco Llc
Additional disclosable party — since 2023
Pc Gen Ct Topco Llc
Indirect owner · Additional disclosable party — since 2022
Peace Capital Holdings Llc
Additional disclosable party — since 2022
Sms 2021 Trust
Indirect owner · Additional disclosable party — since 2022
Stein, Shalom
Indirect owner · Governing body · Officer · Trustee — since 2022
Sternbuch, Daniel
Indirect owner · Additional disclosable party — since 2022
Tetreault, Marnie
Operational control · Additional disclosable party — since 2022

Regulatory standing

Federal court records
20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1977-01-11
CMS overall rating
1 of 5 stars
Health deficiencies
16 at the last standard inspection
Federal fines
$13,065 total
Last standard inspection
2024-09-19
Nurse staffing
3.2 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$313 per day (≈ $9,520/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
82% Medicaid · 3% Medicare · 16% private/other
Occupancy
93% (fiscal year 2023)
Vs. state median
36% below the CT median of $490/day — full state cost breakdown

Services & coverage

Licensed beds
150
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 4 food-safety citations on its three-year record — flagged below among the inspections.
2026-05-05Health inspectionComplaint-triggered5 citations
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2026-06-08
F-0610
D · No harm foundFrom a complaint
Respond appropriately to all alleged violations.
Corrected 2026-06-08
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2026-06-08
F-0686
G · Actual harmFrom a complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2026-06-08
F-0919
D · No harm foundFrom a complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2026-06-08
2026-04-10Health inspectionComplaint-triggered2 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2026-05-15
11 earlier / fire-safety inspections (53 citations)
2025-07-29Health inspectionComplaint-triggered2 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-09-05
F-0726
D · No harm foundFrom a complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2025-09-05
2025-06-27Health inspectionComplaint-triggered2 citations
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-08-07
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-08-07
2025-02-04Health inspectionComplaint-triggered1 citation
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2025-01-30
2024-12-23Health inspectionComplaint-triggered1 citation
F-0656
D · No harm foundFrom a complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2025-02-03
2024-09-19Health inspectionComplaint-triggered10 citations
F-0550
B · No harm found
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-10-28
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-10-28
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2024-10-28
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-10-28
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2024-10-28
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-10-28
F-0726
D · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2024-10-28
F-0805
D · No harm foundFood safety
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected 2024-10-28
F-0806
D · No harm foundFood safety
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected 2024-10-28
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2024-10-28
2024-05-08Health inspectionComplaint-triggered2 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2024-04-19
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2024-06-19
2022-05-26Health inspection8 citations
F-0600
E · No harm found
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2022-07-06
F-0609
E · No harm found
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2022-07-06
F-0684
J · Immediate jeopardy
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2022-06-12
F-0697
G · Actual harm
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2022-07-06
F-0757
D · No harm found
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected 2022-07-06
F-0760
J · Immediate jeopardy
Ensure that residents are free from significant medication errors.
Corrected 2022-06-12
F-0882
E · No harm found
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected 2022-07-06
F-0887
D · No harm found
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected 2022-07-06
2019-09-26Health inspection8 citations
F-0610
D · No harm found
Respond appropriately to all alleged violations.
Corrected 2019-11-05
F-0641
B · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2019-11-05
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2019-11-05
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2019-11-05
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2019-11-05
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2019-11-05
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2019-11-05
F-0814
D · No harm foundFood safety
Dispose of garbage and refuse properly.
Corrected 2019-11-05
2024-09-19Fire-safety inspection4 citations
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2024-11-26
K-0223
E · No harm found
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Corrected 2024-10-28
K-0271
E · No harm found
Have exits that are accessible at all times.
Corrected 2024-11-26
K-0351
D · No harm found
Install an approved automatic sprinkler system.
Corrected 2024-10-28
2022-05-26Fire-safety inspection14 citations
E-0004
E · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2022-07-15
E-0036
F · No harm found
Establish emergency prep training and testing.
Corrected 2022-07-15
E-0037
F · No harm found
Establish staff and initial training requirements.
Corrected 2022-07-15
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2022-07-15
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2022-07-15
K-0345
F · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2022-07-15
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2022-07-15
K-0355
D · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2022-07-15
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2022-07-15
K-0711
F · No harm found
Provide a written emergency evacuation plan.
Corrected 2022-07-15
K-0712
D · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2022-07-15
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2022-07-15
K-0918
D · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2022-07-15
K-0920
E · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2022-07-15
2019-09-26Fire-safety inspection1 citation
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2019-12-12

Federal penalties

2026-04-10Fine$13,065
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 075279.

Visitor reviews

What people say on Google.
4.6192 ratings on Google
★★★★★Julie Bisi · 2026-08-01 · via Google

“The staff is highly qualified and experienced with care. They are friendly and responsible with the residents (and families). They are quick and skilled in tending to ongoing, as well as urgent health care issues of patients. My family has been very pleased with the care, living experience, and opportunities for daily participation in many social activities for our Mom for the past almost 3 years.…”

★★★★★Stephen Shackway II · 2026-05-21 · via Google

“I came too Kimberly Hall North for short-term rehab,I gotta say that my nurse Michelle was very kind and gave me my meds on time, she's going to be missed as Im going home on Sunday,May 24th,2026 back for further rehab.My other nurse Kelly at night took care of me giving me my meds on time and caring for my needs.If I ever had a problem I would contact Kate,the Social Worker who is always positive…”

★★★★★ann swenor · 2026-08-03 · via Google

“From the moment I arrived in the ambulance from Hartford Hospital we were greeted by a bubbly little lady at the front desk The Establishment is very clean very nice I was in my room within 10 minutes of arriving at the facility in my bed being assisted by the nurse on duty each member of the staff that was responsible for me came within the first hour to greet me take my vitals check my informati…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 60 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
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Original records

Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered