Home›Browse›Connecticut›Windsor›Complete Care At Kimberly Hall-south

Nursing homeFAID #1523

Complete Care At Kimberly Hall-south

1 EMERSON DRIVE, WINDSOR, CT, 06095

(860) 688-6443

completecarekhs.com

180 licensed beds

★★★★★4/5CMS Five-Star overall3/5 health inspections2/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of COMPLETE CARE AT KIMBERLY HALL-SOUTH

Photo via Google · Complete Care at Kimberly Hall South

Address

1 Emerson Drive

Windsor, CT 06095

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Public record summary

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Bed capacity

180

CMS facility ID

075237

Care type

Nursing home

County

Capitol

Facility name

Complete Care At Kimberly Hall-south

Street address

1 EMERSON DRIVE

City / state / ZIP

Windsor, CT 06095

Phone

(860) 688-6443

Website

completecarekhs.com

About this facility — Complete Care At Kimberly Hall-south

Complete Care At Kimberly Hall-south is a Medicare/Medicaid-certified skilled nursing facility in Windsor, Connecticut. It is licensed for 180 beds — well above the median for skilled nursing facilities in Connecticut (120 beds).

It is one of 3 senior care facilities in Windsor and 191 skilled nursing facilities across Connecticut. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Complete Care At Kimberly Hall-south 44 times across 14 inspections in the last three years, including 1 food-safety citation, and CMS has imposed $14,728 in fines. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Complete Care

Ownership type

For profit - Limited Liability company

Registered owners & officers

Pc Gen Ct Opco Holdco Llc

Direct owner — 100% stake — since 2022

Des Capital Llc

Indirect owner · Additional disclosable party — since 2022

Gallagher, James

Operational control · Additional disclosable party — since 2022

Hoch, Robert

Operational control · Additional disclosable party — since 2022

Jrk Investments Llc

Indirect owner · Additional disclosable party — since 2022

Kimberly Hall South Propco Llc

Additional disclosable party — since 2022

Klugman, Jacob

Indirect owner · Additional disclosable party — since 2022

Lagana, Kristin

Operational control · Additional disclosable party — since 2022

Messenger, Monica

Additional disclosable party — since 2024

Pc Gen Ct Opco Topco Llc

Indirect owner — since 2022

Pc Gen Ct Topco Llc

Indirect owner · Additional disclosable party — since 2022

Peace Capital Holdings Llc

Additional disclosable party — since 2022

Russo, Thomas

Operational control · Additional disclosable party — since 2022

Sms 2021 Trust

Indirect owner · Additional disclosable party — since 2022

Stein, Shalom

Indirect owner · Governing body · Officer · Trustee — since 2022

Sternbuch, Daniel

Indirect owner · Additional disclosable party — since 2022

Tetreault, Marnie

Operational control · Additional disclosable party — since 2022

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1975-11-01

CMS overall rating

4 of 5 stars

Health deficiencies

7 at the last standard inspection

Federal fines

$14,728 total

Last standard inspection

2024-11-19

Nurse staffing

3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$410 per day (≈ $12,460/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

42% Medicaid · 13% Medicare · 45% private/other

Occupancy

89% (fiscal year 2023)

Vs. state median

16% below the CT median of $490/day — full state cost breakdown

Services & coverage

Licensed beds

180

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2025-05-01Health inspectionComplaint-triggered2 citations

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2025-06-12

F-0697

D · No harm foundFrom a complaint

Provide safe, appropriate pain management for a resident who requires such services.

Corrected 2025-06-12

2025-04-03Health inspectionComplaint-triggered1 citation

F-0656

D · No harm foundFrom a complaint

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2025-02-20

12 earlier / fire-safety inspections (41 citations)

2025-02-03Health inspectionComplaint-triggered2 citations

F-0698

J · Immediate jeopardyFrom a complaint

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2025-02-03

F-0726

D · No harm foundFrom a complaint

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Corrected 2025-02-07

2025-01-14Health inspectionComplaint-triggered2 citations

F-0689

D · No harm foundFrom a complaint

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2025-02-14

F-0880

D · No harm foundFrom a complaint

Provide and implement an infection prevention and control program.

Corrected 2025-02-14

2024-11-19Health inspection7 citations

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2024-12-26

F-0578

D · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2024-12-26

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-12-26

F-0623

B · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2024-12-26

F-0636

D · No harm found

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Corrected 2024-12-26

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-12-26

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2024-12-26

2024-09-13Health inspectionComplaint-triggered3 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-10-17

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2024-10-17

F-0686

D · No harm foundFrom a complaint

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2024-10-17

2024-07-15Health inspectionComplaint-triggered2 citations

F-0580

D · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2024-08-21

F-0684

D · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2024-08-21

2024-07-03Health inspectionComplaint-triggered1 citation

F-0677

D · No harm foundFrom a complaint

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2024-08-07

2023-10-19Health inspectionComplaint-triggered1 citation

F-0658

D · No harm foundFrom a complaint

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2023-11-30

2022-05-23Health inspection8 citations

F-0585

B · No harm found

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Corrected 2022-06-30

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2022-06-30

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2022-06-30

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2022-06-30

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2022-06-30

F-0800

E · No harm foundFood safety

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

Corrected 2022-06-30

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2022-06-30

F-0883

D · No harm found

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Corrected 2022-06-30

2019-10-24Health inspection8 citations

F-0561

D · No harm found

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Corrected 2019-12-05

F-0584

B · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2019-12-05

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2019-12-05

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2019-12-05

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2019-12-05

F-0686

D · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2019-12-05

F-0757

D · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2019-12-05

F-0791

D · No harm found

Provide or obtain dental services for each resident.

Corrected 2019-12-05

2024-11-19Fire-safety inspection1 citation

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2025-01-06

2022-05-23Fire-safety inspection4 citations

K-0341

D · No harm found

Install a fire alarm system that can be heard throughout the facility.

Corrected 2022-07-15

K-0374

D · No harm found

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Corrected 2022-07-15

K-0521

D · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2022-07-15

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2022-07-15

2019-10-24Fire-safety inspection2 citations

K-0351

D · No harm found

Install an approved automatic sprinkler system.

Corrected 2019-11-08

K-0353

D · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2019-11-08

Federal penalties

2025-01-14Fine$14,728

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 075237.

Visitor reviews

What people say on Google.

4.2150 ratings on Google

★Lizzie McGuire · 2026-05-01 · via Google
“almost cause a resident to lose their life by giving her something she was allergic too! Horrible place! 50% of the time the place smells bad including residents rooms.! Residents spend minutes crying in pain waiting on someone to tend to them! Don’t let anyone of your family stay or move in! CNA, supervisors all are unprofessional nor do they care for the residents only $$$ !! I will be posting p…”

★★★★★Staci Brody · 2026-01-30 · via Google
“I am throughout the state and work in hospice and hands down one of the best most dedicated team of people in Healthcare. Monica Messenger the Director of Nursing is a gift , dedicated and commited to her residents and her team . I was personally in a situation with a family member and needed to find the best place that would give us peace of mind and automatically ran to Kimberly Hall South to s…”

★Darcy Fiano · 2026-07-26 · via Google
“I'd give it ZERO stars if I could - DO NOT put your loved one here. My father was not treated well at Complete Care at Kimberly Hall South. My father went to Complete Care at Kimberly Hall South after being discharged from the hospital for rehabilitation. He was there for about a month August-September 2023, he was given 15-30 minutes of physical therapy 5 days/week and was brought back to his be…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 44 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered