Home›Browse›Virginia›Norfolk›Norview Heights Rehabilitation and Nursing

Nursing homeFAID #12588

Norview Heights Rehabilitation and Nursing

827 NORVIEW AVENUE, NORFOLK, VA, 23509

(757) 853-6281

60 licensed beds

★★★★★2/5CMS Five-Star overall3/5 health inspections1/5 staffing4/5 quality measuresSource: CMS Care Compare

Generate this report

Primary Report$79 Advanced Report$99

Delivered within 24–48 hours

Address

827 Norview Avenue

Norfolk, VA 23509

Get directions

Map facilities in this area

All facilities in Norfolk

Public record summary

What we can show you for free.

Bed capacity

CMS facility ID

495309

Care type

Nursing home

County

Norfolk City

Facility name

Norview Heights Rehabilitation and Nursing

Street address

827 NORVIEW AVENUE

City / state / ZIP

Norfolk, VA 23509

Phone

(757) 853-6281

About this facility — Norview Heights Rehabilitation and Nursing

Norview Heights Rehabilitation and Nursing is a Medicare/Medicaid-certified skilled nursing facility in Norfolk, Virginia. It is licensed for 60 beds — below the median for skilled nursing facilities in Virginia (117 beds).

It is one of 25 senior care facilities in Norfolk and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Norview Heights Rehabilitation and Nursing 75 times across 8 inspections in the last three years, including 2 food-safety citations; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Eastern Healthcare Group

Ownership type

For profit - Corporation

Registered owners & officers

Va Snf Operations Holdings Llc

Direct owner — 100% stake — since 2022

Jj United Tr

Indirect owner — 50% stake — since 2024

Marshall-hodges, Kelli

Managing employee — since 2022

Shapiro, Akiva

Officer — since 2022

Regulatory standing

Licensed / certified since

1996-05-01

CMS overall rating

2 of 5 stars

Health deficiencies

11 at the last standard inspection

Federal fines

None on record

Last standard inspection

2021-10-28

Nurse staffing

3.2 hours per resident per day

Cost & payer profile (FY2024 cost report)

Average billed charges

$363 per day (≈ $11,040/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

84% Medicaid · 8% Medicare · 8% private/other

Occupancy

91% (fiscal year 2024)

Vs. state median

9% below the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

Medicare

Accepted

Medicaid

Accepted

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.

2024-07-17Health inspectionComplaint-triggered1 citation

F-0550

D · No harm foundFrom a complaint

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Corrected 2024-08-20

2023-10-12Health inspectionComplaint-triggered4 citations

F-0580

E · No harm foundFrom a complaint

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-11-05

F-0684

E · No harm foundFrom a complaint

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2023-11-05

F-0760

D · No harm foundFrom a complaint

Ensure that residents are free from significant medication errors.

Corrected 2023-11-05

F-0761

D · No harm foundFrom a complaint

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2023-11-05

6 earlier / fire-safety inspections (70 citations)

2021-10-28Health inspection11 citations

F-0552

D · No harm found

Ensure that residents are fully informed and understand their health status, care and treatments.

Corrected 2021-12-06

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2021-12-06

F-0625

D · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2021-12-06

F-0658

E · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2021-12-06

F-0684

D · No harm found

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Corrected 2021-12-06

F-0686

E · No harm found

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2021-12-06

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2021-12-06

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2021-12-06

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2021-12-06

F-0761

D · No harm found

Corrected 2021-12-06

F-0921

D · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2021-12-06

2019-08-22Health inspection18 citations

F-0580

E · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2019-10-05

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2019-10-05

F-0622

E · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2019-10-05

F-0638

D · No harm found

Assure that each resident’s assessment is updated at least once every 3 months.

Corrected 2019-10-05

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2019-10-05

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2019-10-05

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2019-10-05

F-0660

D · No harm found

Plan the resident's discharge to meet the resident's goals and needs.

Corrected 2019-10-05

F-0677

E · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2019-10-05

F-0687

D · No harm found

Provide appropriate foot care.

Corrected 2019-10-05

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2019-10-05

F-0691

D · No harm found

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

Corrected 2019-10-05

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2019-10-05

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2019-10-05

F-0758

D · No harm found

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Corrected 2019-10-05

F-0761

E · No harm found

Corrected 2019-10-05

F-0812

D · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2019-10-05

F-0880

E · No harm found

Provide and implement an infection prevention and control program.

Corrected 2019-10-05

2018-05-17Health inspection12 citations

F-0623

E · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2018-06-25

F-0625

E · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2018-06-25

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2018-06-25

F-0687

D · No harm found

Provide appropriate foot care.

Corrected 2018-06-25

F-0689

G · Actual harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2018-03-16

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2018-06-25

F-0698

D · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2018-06-25

F-0757

E · No harm found

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Corrected 2018-06-25

F-0761

D · No harm found

Corrected 2018-06-25

F-0814

F · No harm foundFood safety

Dispose of garbage and refuse properly.

Corrected 2018-06-25

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2018-06-25

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2018-06-25

2021-10-28Fire-safety inspection9 citations

E-0036

C · No harm found

Establish emergency prep training and testing.

Corrected 2021-12-06

E-0037

C · No harm found

Establish staff and initial training requirements.

Corrected 2021-12-06

K-0345

E · No harm found

Have approved installation, maintenance and testing program for fire alarm systems.

Corrected 2021-12-08

K-0353

E · No harm found

Inspect, test, and maintain automatic sprinkler systems.

Corrected 2021-12-08

K-0712

D · No harm found

Have simulated fire drills held at unexpected times.

Corrected 2021-12-08

K-0761

E · No harm found

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Corrected 2021-12-08

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2021-12-08

K-0921

D · No harm found

Ensure that testing and maintenance of electrical equipment is performed.

Corrected 2021-12-08

K-0926

D · No harm found

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

Corrected 2021-12-08

2019-08-22Fire-safety inspection5 citations

K-0222

D · No harm found

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Corrected 2019-10-22

K-0355

D · No harm found

Properly select, install, inspect, or maintain portable fire extinguishes.

Corrected 2019-10-22

K-0741

D · No harm found

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Corrected 2019-10-22

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2019-10-22

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2019-10-22

2018-05-17Fire-safety inspection15 citations

E-0004

C · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2018-06-25

E-0007

C · No harm found

Address patient/client population and determine types of services needed.

Corrected 2018-06-25

E-0015

C · No harm found

Address subsistence needs for staff and patients.

Corrected 2018-06-25

E-0018

C · No harm found

Establish procedures for tracking staff and patients during an emergency.

Corrected 2018-06-25

E-0022

C · No harm found

Establish policies and procedures for sheltering.

Corrected 2018-06-25

E-0024

C · No harm found

Establish policies and procedures for volunteers.

Corrected 2018-06-25

E-0026

C · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2018-06-25

E-0035

C · No harm found

Provide family notifications of emergency plan.

Corrected 2018-06-25

E-0036

C · No harm found

Establish emergency prep training and testing.

Corrected 2018-06-25

E-0037

C · No harm found

Establish staff and initial training requirements.

Corrected 2018-06-25

K-0521

F · No harm found

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Corrected 2018-06-27

K-0914

F · No harm found

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Corrected 2018-06-27

K-0919

D · No harm found

Meet requirements for the use of electrical equipment.

Corrected 2018-06-27

K-0920

D · No harm found

Ensure proper usage of power strips and extension cords.

Corrected 2018-06-27

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2018-06-27

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495309.

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 75 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

Unlock the full file

Citations, owner history, lawsuits — decoded into one PDF.

$79 $99 Advanced

Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered