Nursing homeFAID #12514
Norfolk Health Care Center
901 EAST PRINCESS ANNE ROAD, NORFOLK, VA, 23504
(757) 626-1642
180 licensed beds
★★★★★1/5CMS Five-Star overall1/5 health inspections1/5 staffing2/5 quality measuresSource: CMS Care Compare
Photo via Google · Norfolk Health & Rehabilitation Center
Public record summary
What we can show you for free.
Bed capacity
180
CMS facility ID
495210
Care type
Nursing home
County
Norfolk City
Facility name
Norfolk Health Care Center
Street address
901 EAST PRINCESS ANNE ROAD
City / state / ZIP
Norfolk, VA 23504
Phone
(757) 626-1642
Website
About this facility — Norfolk Health Care Center
Norfolk Health Care Center is a Medicare/Medicaid-certified skilled nursing facility in Norfolk, Virginia. It is licensed for 180 beds — well above the median for skilled nursing facilities in Virginia (117 beds).
It is one of 25 senior care facilities in Norfolk and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Norfolk Health Care Center 74 times across 10 inspections in the last three years, including 5 food-safety citations, and CMS has imposed $102,245 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Lifeworks Rehab
Ownership type
For profit - Corporation
Registered owners & officers
Norfolk Holdings I Llc
Direct owner — 100% stake — since 2021
Charles 1994 Family Grantor Trust
Indirect owner — since 2021
Chesapeake East Llc
Indirect owner — since 2021
Edward 1998 Family Grantor Trust
Indirect owner — since 2021
Ek 2005 Family Trust
Indirect owner — since 2021
Fay 2014 Family Grantor Trust
Indirect owner — since 2021
Fay 2014 Llc
Indirect owner — since 2021
Ll 2013 Family Trust
Indirect owner — since 2021
Mms 2008 Family Trust
Indirect owner — since 2021
Mzr East Llc
Indirect owner — since 2021
Rylbss East Manager Llc
Operational control — since 2021
Saul 2012 Family Grantor Trust
Indirect owner — since 2021
Silverstone East Llc
Indirect owner — since 2021
Sol 2000 Family Grantor Trust
Indirect owner — since 2021
Sol 2000 Llc
Indirect owner — since 2021
Stevens 3920 & Family Llc
Indirect owner — since 2021
Stevens 3920 Family Grantor Trust
Indirect owner — since 2021
Stevens 3920 Llc
Indirect owner — since 2021
Wilson, Steven
Managing employee · Director — since 2024
Regulatory standing
Licensed / certified since
1990-05-04
CMS overall rating
1 of 5 stars
Health deficiencies
25 at the last standard inspection
Federal fines
$102,245 total
Last standard inspection
2021-07-15
Nurse staffing
3.1 hours per resident per day
Cost & payer profile (FY2024 cost report)
Average billed charges
$417 per day (≈ $12,680/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
85% Medicaid · 4% Medicare · 11% private/other
Occupancy
94% (fiscal year 2024)
Vs. state median
4% above the VA median of $401/day — full state cost breakdown
Services & coverage
Licensed beds
180
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 5 food-safety citations on its three-year record — flagged below among the inspections.
2026-03-12Health inspectionComplaint-triggered2 citations
F-0607
D · No harm foundFrom a complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2026-04-06
F-0726
D · No harm foundFrom a complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2026-04-06
2026-01-14Health inspectionComplaint-triggered5 citations
F-0628
D · No harm foundFrom a complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2026-01-30
F-0803
E · No harm foundFood safetyFrom a complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2026-01-30
F-0807
D · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Corrected 2026-01-30
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2026-01-30
F-0921
D · No harm foundFrom a complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2026-01-30
8 earlier / fire-safety inspections (67 citations)
2025-09-24Health inspectionComplaint-triggered6 citations
F-0628
D · No harm foundFrom a complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2026-01-30
F-0725
J · Immediate jeopardyFrom a complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected 2025-12-16
F-0803
D · No harm foundFood safetyFrom a complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2026-01-30
F-0807
E · No harm foundFood safetyFrom a complaint
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Corrected 2026-01-30
F-0880
D · No harm foundFrom a complaint
Provide and implement an infection prevention and control program.
Corrected 2026-01-30
F-0921
D · No harm foundFrom a complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2026-01-30
2024-09-05Health inspectionComplaint-triggered1 citation
F-0690
D · No harm foundFrom a complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2024-10-01
2021-07-15Health inspection12 citations
F-0574
D · No harm found
The resident has the right to receive notices in a format and a language he or she understands.
Corrected 2021-08-18
F-0578
D · No harm found
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected 2021-08-18
F-0622
D · No harm found
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected 2021-08-18
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2021-08-18
F-0625
D · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2021-08-18
F-0641
E · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2021-08-18
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2021-08-18
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2021-08-18
F-0677
E · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2021-08-18
F-0690
D · No harm found
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected 2021-08-18
F-0760
E · No harm found
Ensure that residents are free from significant medication errors.
Corrected 2021-08-18
F-0925
F · No harm found
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2021-08-18
2019-05-09Health inspection16 citations
F-0565
D · No harm found
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected 2019-06-17
F-0622
E · No harm found
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected 2019-06-17
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2019-06-17
F-0625
E · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2019-06-17
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2019-06-17
F-0655
D · No harm found
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected 2019-06-17
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2019-06-17
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2019-06-17
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2019-06-17
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2019-06-17
F-0689
D · No harm found
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2019-06-17
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2019-06-17
F-0727
F · No harm found
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected 2019-06-17
F-0755
E · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2019-06-17
F-0849
D · No harm found
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected 2019-06-17
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2019-06-17
2017-08-17Health inspection9 citations
F-0166
D · No harm found
Try to resolve each resident's complaints quickly.
Corrected 2017-09-27
F-0309
E · No harm found
Provide necessary care and services to maintain or improve the highest well being of each resident .
Corrected 2017-09-27
F-0314
D · No harm found
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
Corrected 2017-09-27
F-0333
E · No harm found
Ensure that residents are safe from serious medication errors.
Corrected 2017-09-27
F-0371
E · No harm foundFood safety
Store, cook, and serve food in a safe and clean way.
Corrected 2017-09-27
F-0411
E · No harm found
Provide routine and 24-hour emergency dental care for each resident.
Corrected 2017-09-27
F-0431
D · No harm found
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
Corrected 2017-09-27
F-0441
D · No harm found
Have a program that investigates, controls and keeps infection from spreading.
Corrected 2017-09-27
F-0514
D · No harm found
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
Corrected 2017-09-27
2021-07-15Fire-safety inspection7 citations
E-0006
C · No harm found
Conduct risk assessment and an All-Hazards approach.
Corrected 2021-08-18
E-0007
C · No harm found
Address patient/client population and determine types of services needed.
Corrected 2021-08-18
E-0013
C · No harm found
Develop Emergency Preparedness policies and procedures.
Corrected 2021-08-18
E-0030
C · No harm found
List the names and contact information of those in the facility.
Corrected 2021-08-18
E-0037
C · No harm found
Establish staff and initial training requirements.
Corrected 2021-08-18
K-0712
D · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2021-08-05
K-0932
D · No harm found
Meet other general requirements.
Corrected 2021-08-05
2019-05-09Fire-safety inspection14 citations
E-0007
C · No harm found
Address patient/client population and determine types of services needed.
Corrected 2019-06-17
E-0015
C · No harm found
Address subsistence needs for staff and patients.
Corrected 2019-06-17
E-0024
C · No harm found
Establish policies and procedures for volunteers.
Corrected 2019-06-17
E-0026
C · No harm found
Establish roles under a Waiver declared by secretary.
Corrected 2019-06-17
E-0034
C · No harm found
Provide a means of sharing information on occupancy/needs.
Corrected 2019-06-17
E-0036
F · No harm found
Establish emergency prep training and testing.
Corrected 2019-06-17
E-0037
C · No harm found
Establish staff and initial training requirements.
Corrected 2019-06-17
K-0222
E · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2020-03-11
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2020-03-11
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2020-03-11
K-0531
D · No harm found
Have elevators that firefighters can control in the event of a fire.
Corrected 2020-03-11
K-0711
D · No harm found
Provide a written emergency evacuation plan.
Corrected 2020-03-11
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2020-03-11
K-0918
E · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2020-03-11
2017-08-17Fire-safety inspection2 citations
K-0324
D · No harm found
Provide properly protected cooking facilities.
Corrected 2017-10-11
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2017-10-11
Federal penalties
2025-09-24Fine$102,245
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495210.
Visitor reviews
What people say on Google.
3.8★★★★★222 ratings on Google
★OG Hooper · 2026-04-05 · via Google“All I can say is I read the reviews and got scared instantly but I told myself ain’t no way this place is that bad. When I tell u if u love your love ones do not send them there. Please! And if Medicare is responsible for sending people there I would advise them to do a walkthrough of this place before they just send someone’s love one there. This place needs new management and staff immediately …”
★Goodfood Junkie · 2026-04-05 · via Google“I wouldn't give this place one star but to give it a review I had to.. I'm telling you right now from the bottom of my heart, if you love your people DO NOT SEND THEM TO THIS PLACE!!! Anyone with any common sense wouldn't leave a good review on this rehabilitation center because you're telling a bold face lie!!! Soon as you pull into the parking lot you can smell this place. It's a shame and they…”
★chantay rivers · 2026-04-17 · via Google“My aunt was recently in this place for 2 days. Upon arriving, it was nothing like we were told however; I am always willing to make the best out of a situation. I have tried to not talk negatively and do as God says. If you can’t say anything nice. Dont say anything at all but I am highly disappointed that these people would lie to case managers saying that I would not allow them to do anything fo…”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 74 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered