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Nursing homeFAID #12430

Signature Healthcare of Norfolk

1005 HAMPTON BLVD, NORFOLK, VA, 23507

(757) 623-5602

shcofnorfolk.com

169 licensed beds

★★★★★3/5CMS Five-Star overall2/5 health inspections3/5 staffing5/5 quality measuresSource: CMS Care Compare

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Photo of SIGNATURE HEALTHCARE OF NORFOLK

Photo via Google · Signature HealthCARE of Norfolk

Address

1005 Hampton Blvd

Norfolk, VA 23507

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Public record summary

What we can show you for free.

Bed capacity

169

CMS facility ID

495068

Care type

Nursing home

County

Norfolk City

Facility name

Signature Healthcare of Norfolk

Street address

1005 HAMPTON BLVD

City / state / ZIP

Norfolk, VA 23507

Phone

(757) 623-5602

Website

shcofnorfolk.com

About this facility — Signature Healthcare of Norfolk

Signature Healthcare of Norfolk is a Medicare/Medicaid-certified skilled nursing facility in Norfolk, Virginia. It is licensed for 169 beds — above the median for skilled nursing facilities in Virginia (117 beds).

It is one of 25 senior care facilities in Norfolk and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited Signature Healthcare of Norfolk 65 times across 6 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

Facility background

What the public record shows.

Ownership & operator

Parent company

Signature Healthcare

Ownership type

For profit - Corporation

Registered owners & officers

Shc Lp Holdings Llc

Direct owner — 100% stake — since 2014

Lpsnf Llc

Indirect owner — 72% stake — since 2014

Jjla Llc

Indirect owner — 10% stake — since 2014

Steier Iii, Elmer

Indirect owner — 10% stake — since 2014

Wheaten Llc

Indirect owner — 6% stake — since 2014

Drake, Cie

Managing employee — since 2023

Harrison, John

Officer — since 2014

Regulatory standing

Federal court records

20 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)

Licensed / certified since

1970-01-27

CMS overall rating

3 of 5 stars

Health deficiencies

9 at the last standard inspection

Federal fines

None on record

Last standard inspection

2023-07-21

Nurse staffing

3.4 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges

$428 per day (≈ $13,010/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.

Payer mix (resident days)

87% Medicaid · 4% Medicare · 8% private/other

Occupancy

81% (fiscal year 2023)

Vs. state median

7% above the VA median of $401/day — full state cost breakdown

Services & coverage

Licensed beds

169

Medicare

Accepted

Medicaid

Accepted

Wheelchair accessible

entrance and parking

Visiting hours

Daily Open 24 hours

Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.

Inspection record

Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.

2023-07-21Health inspection9 citations

F-0557

E · No harm found

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Corrected 2023-08-31

F-0580

D · No harm found

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Corrected 2023-08-31

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2023-08-31

F-0623

E · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2023-08-31

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2023-08-31

F-0660

D · No harm found

Plan the resident's discharge to meet the resident's goals and needs.

Corrected 2023-08-31

F-0677

D · No harm found

Provide care and assistance to perform activities of daily living for any resident who is unable.

Corrected 2023-08-31

F-0690

D · No harm found

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Corrected 2023-08-31

F-0760

E · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2023-08-31

2019-10-24Health inspection31 citations

F-0567

D · No harm found

Honor the resident's right to manage his or her financial affairs.

Corrected 2019-12-08

F-0577

B · No harm found

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Corrected 2019-12-08

F-0578

E · No harm found

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Corrected 2019-12-08

F-0584

D · No harm found

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Corrected 2019-12-08

F-0600

D · No harm found

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Corrected 2019-08-08

F-0622

E · No harm found

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Corrected 2019-12-08

F-0623

B · No harm found

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Corrected 2019-12-08

F-0625

E · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2019-12-08

F-0641

B · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2019-12-08

F-0655

D · No harm found

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Corrected 2019-12-08

F-0656

D · No harm found

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Corrected 2019-12-08

F-0657

E · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2019-12-08

F-0658

D · No harm found

Ensure services provided by the nursing facility meet professional standards of quality.

Corrected 2020-01-05

F-0660

D · No harm found

Plan the resident's discharge to meet the resident's goals and needs.

Corrected 2019-12-08

F-0661

D · No harm found

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Corrected 2019-12-08

F-0686

G · Actual harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2019-12-08

F-0689

D · No harm found

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2020-01-05

F-0692

D · No harm found

Provide enough food/fluids to maintain a resident's health.

Corrected 2019-12-08

F-0695

D · No harm found

Provide safe and appropriate respiratory care for a resident when needed.

Corrected 2019-12-08

F-0698

E · No harm found

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Corrected 2019-12-08

F-0732

C · No harm found

Post nurse staffing information every day.

Corrected 2019-12-08

F-0755

D · No harm found

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Corrected 2020-01-05

F-0760

D · No harm found

Ensure that residents are free from significant medication errors.

Corrected 2019-12-08

F-0773

E · No harm found

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Corrected 2019-12-08

F-0812

F · No harm foundFood safety

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Corrected 2019-12-08

F-0842

D · No harm found

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Corrected 2019-12-08

F-0867

E · No harm found

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Corrected 2019-12-08

F-0868

E · No harm found

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Corrected 2019-12-08

F-0880

D · No harm found

Provide and implement an infection prevention and control program.

Corrected 2019-12-08

F-0921

E · No harm found

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Corrected 2019-12-08

F-0925

F · No harm found

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Corrected 2019-12-08

3 earlier / fire-safety inspections (25 citations)

2018-07-13Health inspection7 citations

F-0582

D · No harm found

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Corrected 2018-08-08

F-0625

E · No harm found

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Corrected 2018-08-08

F-0641

D · No harm found

Ensure each resident receives an accurate assessment.

Corrected 2018-08-08

F-0657

D · No harm found

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Corrected 2018-08-08

F-0686

G · Actual harm

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Corrected 2018-08-08

F-0689

G · Actual harm

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Corrected 2018-08-08

F-0761

E · No harm found

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Corrected 2018-08-31

2023-07-21Fire-safety inspection4 citations

K-0324

E · No harm found

Provide properly protected cooking facilities.

Corrected 2023-08-23

K-0325

D · No harm found

Have properly installed hallway dispensers for alcohol-based hand rub.

Corrected 2023-08-23

K-0347

E · No harm found

Properly provide smoke detection systems in areas open to corridors.

Corrected 2023-08-23

K-0918

E · No harm found

Have generator or other power source capable of supplying service within 10 seconds.

Corrected 2023-08-23

2018-07-13Fire-safety inspection14 citations

E-0004

C · No harm found

Develop and maintain an Emergency Preparedness Program (EP).

Corrected 2018-08-08

E-0006

C · No harm found

Conduct risk assessment and an All-Hazards approach.

Corrected 2018-08-08

E-0007

C · No harm found

Address patient/client population and determine types of services needed.

Corrected 2018-08-08

E-0013

C · No harm found

Develop Emergency Preparedness policies and procedures.

Corrected 2018-08-08

E-0015

C · No harm found

Address subsistence needs for staff and patients.

Corrected 2018-08-08

E-0018

C · No harm found

Establish procedures for tracking staff and patients during an emergency.

Corrected 2018-08-08

E-0022

C · No harm found

Establish policies and procedures for sheltering.

Corrected 2018-08-08

E-0026

C · No harm found

Establish roles under a Waiver declared by secretary.

Corrected 2018-08-08

E-0035

C · No harm found

Provide family notifications of emergency plan.

Corrected 2018-08-08

E-0036

C · No harm found

Establish emergency prep training and testing.

Corrected 2018-08-08

E-0037

C · No harm found

Establish staff and initial training requirements.

Corrected 2018-08-08

E-0041

C · No harm found

Implement emergency and standby power systems.

Corrected 2018-08-08

K-0363

D · No harm found

Install corridor and hallway doors that block smoke.

Corrected 2018-09-19

K-0923

D · No harm found

Have proper medical gas storage and administration areas.

Corrected 2018-09-19

Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495068.

Visitor reviews

What people say on Google.

3.694 ratings on Google

★A. D. · 2026-05-29 · via Google
“Poor management.. You can have meetings after meetings for your family member and the problems will never be resolved. They act like they care and concern for you and your family, its a facade. Your family members will miss their doctors appointments, will not get their food, medication or diaper changed. They are the type that have their picks of residents. Sorry for the residents that doesn't …”

★★★★Corey Langston · 2026-06-30 · via Google
“I’ve had a great experience with Signature HealthCare of Norfolk. The nursing team provides compassionate, high-quality care and truly puts residents first. The rehabilitation department is outstanding, and Laura, the Rehab Director, is an absolute sweetheart who goes above and beyond for everyone she works with. It’s clear the staff is dedicated to providing excellent care in a welcoming environm…”

★★★★★Juanita Peek · 2026-05-23 · via Google
“My father entered this facility in 2024 due to health issues. The staff were attentive and professional. They paid attention to our requests and listened to my father when he needed extra attention. My father gained his weight back, and regained some of his physical independence while staying here. Overall it was a great experience for my family. Thank You once again!!”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google

Inside your report

What unlocks when you order.

Ownership & corporate history

Primary tier

Prior operators & transfers

Corporate network & affiliates

Owners' other facilities

· · 2 more

Inspection citations — last 5 years

Locked

The 65 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only

Active civil suits

Federal dockets

CDC infection data

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Citations, owner history, lawsuits — decoded into one PDF.

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Original records

Sources we pull for this facility.

Source

CMS Nursing Home Compare

data.cms.gov Provider Data Catalog

Last verified 2026-08-31

Source

Google Business Profile

Photos, reviews & hours

Displayed with attribution · refreshed on re-run

Source

Secretary of State filings

Entity & officer search

Pulled when a report is ordered

Source

PACER federal dockets

pacer.uscourts.gov

Pulled when a report is ordered