Nursing homeFAID #12470
Portsmouth Health and Rehab
★★★★★1/5CMS Five-Star overall1/5 health inspections1/5 staffing2/5 quality measuresSource: CMS Care Compare
Photo via Google · Portsmouth Health and Rehab
Public record summary
What we can show you for free.
Bed capacity
120
CMS facility ID
495149
Care type
Nursing home
County
Portsmouth City
Facility name
Portsmouth Health and Rehab
Street address
900 LONDON BOULEVARD
City / state / ZIP
Portsmouth, VA 23704
Phone
(757) 393-6864
Website
About this facility — Portsmouth Health and Rehab
Portsmouth Health and Rehab is a Medicare/Medicaid-certified skilled nursing facility in Portsmouth, Virginia. It is licensed for 120 beds — close to the median for skilled nursing facilities in Virginia (117 beds).
It is one of 16 senior care facilities in Portsmouth and 289 skilled nursing facilities across Virginia. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Portsmouth Health and Rehab 90 times across 10 inspections in the last three years, including 3 food-safety citations, and CMS has imposed $134,401 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Trio Healthcare
Ownership type
For profit - Corporation
Registered owners & officers
Gl Virginia Holdings Llc
Direct owner — 100% stake — since 2016
Cambell, Dawn
Managing employee — since 2023
Gentry, Boyd
Indirect owner · Officer — since 2016
Rubenstein, David
Indirect owner · Officer — since 2016
Trio Health Care - East, Llc
Indirect owner — since 2019
Trio Healthcare Investors Llc
Indirect owner — since 2016
Trio Healthcare Llc
Indirect owner — since 2019
Regulatory standing
Federal court records
4 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1984-10-01
CMS overall rating
1 of 5 stars
Health deficiencies
20 at the last standard inspection
Federal fines
$134,401 total
Last standard inspection
2021-05-28
Nurse staffing
3.2 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$353 per day (≈ $10,730/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
86% Medicaid · 2% Medicare · 12% private/other
Occupancy
77% (fiscal year 2023)
Vs. state median
12% below the VA median of $401/day — full state cost breakdown
Services & coverage
Licensed beds
120
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 3 food-safety citations on its three-year record — flagged below among the inspections.
2025-09-19Health inspectionComplaint-triggered7 citations
F-0550
D · No harm foundFrom a complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected 2025-12-08
F-0600
D · No harm foundFrom a complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected 2025-12-08
F-0609
D · No harm foundFrom a complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected 2025-12-08
F-0658
D · No harm foundFrom a complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-12-08
F-0678
J · Immediate jeopardyFrom a complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected 2025-12-09
F-0697
D · No harm foundFrom a complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected 2026-01-21
F-0755
D · No harm foundFrom a complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-12-08
2024-10-02Health inspectionComplaint-triggered1 citation
F-0760
G · Actual harmFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2024-09-19
8 earlier / fire-safety inspections (82 citations)
2024-05-23Health inspectionComplaint-triggered4 citations
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-06-19
F-0687
D · No harm foundFrom a complaint
Provide appropriate foot care.
Corrected 2024-06-19
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-06-19
F-0919
D · No harm foundFrom a complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2024-06-19
2024-03-22Health inspectionComplaint-triggered6 citations
F-0677
D · No harm foundFrom a complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-06-19
F-0687
D · No harm foundFrom a complaint
Provide appropriate foot care.
Corrected 2024-06-19
F-0689
D · No harm foundFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2024-06-19
F-0740
K · Immediate jeopardyFrom a complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2024-04-23
F-0741
K · Immediate jeopardyFrom a complaint
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Corrected 2024-04-23
F-0919
D · No harm foundFrom a complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2024-06-19
2021-05-28Health inspection13 citations
F-0583
D · No harm found
Keep residents' personal and medical records private and confidential.
Corrected 2021-07-05
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2021-07-05
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2021-07-05
F-0686
G · Actual harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected 2021-07-05
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2021-07-05
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2021-07-05
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2021-07-05
F-0761
D · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2021-07-05
F-0803
E · No harm foundFood safety
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected 2021-07-05
F-0812
F · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2021-07-05
F-0880
E · No harm found
Provide and implement an infection prevention and control program.
Corrected 2021-07-05
F-0883
E · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2021-07-05
F-0919
F · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2021-07-05
2019-02-07Health inspection14 citations
F-0557
D · No harm found
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected 2019-03-09
F-0582
D · No harm found
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected 2019-03-09
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2019-03-09
F-0607
D · No harm found
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected 2019-03-09
F-0622
D · No harm found
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected 2019-04-17
F-0623
D · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2019-03-09
F-0625
D · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2019-03-09
F-0645
D · No harm found
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected 2019-03-09
F-0677
E · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2019-03-09
F-0689
G · Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2019-03-09
F-0727
D · No harm found
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected 2019-03-09
F-0812
E · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2019-03-09
F-0868
D · No harm found
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected 2019-03-09
F-0880
C · No harm found
Provide and implement an infection prevention and control program.
Corrected 2019-03-09
2017-07-13Health inspection19 citations
F-0156
E · No harm found
Give residents a notice of rights, rules, services and charges.
Corrected 2017-08-13
F-0159
E · No harm found
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected 2017-08-13
F-0167
C · No harm found
Allow residents to easily view the results of the nursing home's most recent inspection.
Corrected 2017-08-13
F-0241
D · No harm found
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Corrected 2017-08-13
F-0276
D · No harm found
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected 2017-08-13
F-0278
D · No harm found
Ensure each resident receives an accurate assessment by a qualified health professional.
Corrected 2017-08-13
F-0279
D · No harm found
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2017-08-13
F-0287
E · No harm found
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected 2017-08-13
F-0309
E · No harm found
Provide necessary care and services to maintain or improve the highest well being of each resident .
Corrected 2017-08-13
F-0314
E · No harm found
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
Corrected 2017-08-13
F-0315
D · No harm found
Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
Corrected 2017-08-13
F-0323
D · No harm found
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
Corrected 2017-08-13
F-0332
D · No harm found
Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
Corrected 2017-08-13
F-0333
D · No harm found
Ensure that residents are safe from serious medication errors.
Corrected 2017-08-13
F-0425
D · No harm found
Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
Corrected 2017-08-13
F-0431
D · No harm found
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
Corrected 2017-08-13
F-0441
E · No harm found
Have a program that investigates, controls and keeps infection from spreading.
Corrected 2017-08-13
F-0465
E · No harm found
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected 2017-08-13
F-0514
E · No harm found
Keep accurate, complete and organized clinical records on each resident that meet professional standards.
Corrected 2017-08-13
2021-05-28Fire-safety inspection2 citations
K-0915
E · No harm found
Have proper power supply for life support equipment.
Corrected 2021-06-10
K-0916
E · No harm found
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Corrected 2021-06-10
2019-02-07Fire-safety inspection6 citations
E-0039
C · No harm found
Conduct testing and exercise requirements.
Corrected 2019-03-09
K-0100
D · No harm found
Meet other general requirements.
Corrected 2019-04-02
K-0222
D · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2019-04-02
K-0363
E · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2019-04-02
K-0374
D · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2019-04-02
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2019-04-02
2017-07-13Fire-safety inspection18 citations
K-0200
D · No harm found
Meet other general requirements.
Corrected 2017-10-02
K-0211
E · No harm found
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Corrected 2017-10-02
K-0222
D · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2017-10-02
K-0291
C · No harm found
Install emergency lighting that can last at least 1 1/2 hours.
Corrected 2017-10-02
K-0341
D · No harm found
Install a fire alarm system that can be heard throughout the facility.
Corrected 2017-10-02
K-0345
D · No harm found
Have approved installation, maintenance and testing program for fire alarm systems.
Corrected 2017-10-02
K-0353
F · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2017-10-02
K-0355
D · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2017-10-02
K-0363
F · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2017-10-02
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2017-10-02
K-0374
F · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2017-10-02
K-0521
C · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2017-10-02
K-0711
C · No harm found
Provide a written emergency evacuation plan.
Corrected 2017-10-02
K-0712
D · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2017-10-02
K-0911
F · No harm found
Meet requirements for the installation and maintenance of electrical systems.
Corrected 2017-10-02
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2017-10-02
K-0918
C · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2017-10-02
K-0920
D · No harm found
Ensure proper usage of power strips and extension cords.
Corrected 2017-10-02
Federal penalties
2025-09-19Fine$40,508
2024-10-02Fine$8,824
2024-03-22Fine$85,069
Total fines$134,401
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 495149.
Visitor reviews
What people say on Google.
4.3★★★★★146 ratings on Google
★★★★★Emerald Chandler · 2025-09-30 · via Google“Portsmouth Health & Rehab is an outstanding facility. The building is always clean, well-maintained, and welcoming. It’s clear that the staff take pride in keeping everything sanitary and comfortable for residents and visitors alike. The leadership here is truly exceptional. Jessica Land, the director, goes above and beyond to ensure everything runs smoothly. You can see her influence in the profe…”
★★★★★Crystal Scoby · 2025-09-30 · via Google“I had a very positive experience with Portsmouth Health and Rehab. My grandpa was a resident here, and the care he received made a big difference during his stay. I especially want to thank Jessica and Shanice from the Social Services team. They went above and beyond to make sure everything was handled for his discharge. They helped set up Home Health services and made sure the transition back hom…”
★★★★★Jaquay Bailey · 2025-09-30 · via Google“The unit manager Stephanie Bryant is very professional. She ensures the safety and cares for the pati as they ether family. She is such a positive influence to bring in as part of the staff I look forward to seeing how her leadership brings more positive light on this site. She effectively listened to my concerns and I saw the changes she made being applied to my family member which I hadn't seen …”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 90 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered