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Nursing homeFAID #5649

The Hermitage Healthcare

383 MILL STREET, WORCESTER, MA, 01602
(508) 791-8131
101 licensed beds
★★★★★2/5CMS Five-Star overall3/5 health inspections3/5 staffing1/5 quality measuresSource: CMS Care Compare

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Photo of HERMITAGE HEALTHCARE (THE)
Photo via Google · The Hermitage HealthCare
What we can show you for free.
Bed capacity
101
CMS facility ID
225009
Care type
Nursing home
County
Worcester
Facility name
The Hermitage Healthcare
Street address
383 MILL STREET
City / state / ZIP
Worcester, MA 01602
Phone
(508) 791-8131

The Hermitage Healthcare is a Medicare/Medicaid-certified skilled nursing facility in Worcester, Massachusetts. It is licensed for 101 beds — below the median for skilled nursing facilities in Massachusetts (123 beds).

It is one of 50 senior care facilities in Worcester and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.

Federal inspectors have cited The Hermitage Healthcare 44 times across 6 inspections in the last three years, including 1 food-safety citation; no federal fines are on record. Every citation is listed, dated, and graded in the inspection record below.

This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.

What the public record shows.

Ownership & operator

Parent company
Next Step Healthcare
Ownership type
For profit - Corporation

Registered owners & officers

Dell'anno, Damian
Indirect owner · Officer — since 2017
Ksheersagar, Pankaj
Operational control · Additional disclosable party — since 2025
Next Step Healthcare Llc
Direct owner · Operational control · Additional disclosable party — since 2017
Stephan, William
Owner of a disclosable party — since 2025
Ward, Kimberly
Operational control · Additional disclosable party — since 2022

Regulatory standing

Federal court records
5 naming its parent company — view the cases (a listed case is not a finding of wrongdoing)
Licensed / certified since
1967-01-01
CMS overall rating
2 of 5 stars
Health deficiencies
12 at the last standard inspection
Federal fines
None on record
Last standard inspection
2025-08-20
Nurse staffing
3.7 hours per resident per day

Cost & payer profile (FY2023 cost report)

Average billed charges
$439 per day (≈ $13,350/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
53% Medicaid · 3% Medicare · 44% private/other
Occupancy
90% (fiscal year 2023)
Vs. state median
10% below the MA median of $489/day — full state cost breakdown

Services & coverage

Licensed beds
101
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Every citation, dated and graded.

Kitchen & food safety

Federal surveyors inspect the kitchen at every standard visit. This facility has 1 food-safety citation on its three-year record — flagged below among the inspections.
2025-08-20Health inspection12 citations
F-0557
D · No harm found
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected 2025-09-22
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2025-09-22
F-0628
B · No harm found
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected 2025-09-22
F-0641
B · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2025-09-22
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2025-09-22
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2025-09-22
F-0685
D · No harm found
Assist a resident in gaining access to vision and hearing services.
Corrected 2025-09-22
F-0726
D · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2025-09-22
F-0759
D · No harm found
Ensure medication error rates are not 5 percent or greater.
Corrected 2025-09-22
F-0835
E · No harm found
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected 2025-09-22
F-0838
E · No harm found
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected 2025-09-22
F-0942
D · No harm found
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Corrected 2025-09-22
2024-06-04Health inspection4 citations
F-0584
D · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-06-21
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-06-21
F-0699
D · No harm found
Provide care or services that was trauma informed and/or culturally competent.
Corrected 2024-06-21
F-0744
D · No harm found
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected 2024-06-21
4 earlier / fire-safety inspections (28 citations)
2023-01-19Health inspection17 citations
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2023-02-17
F-0657
D · No harm found
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected 2023-02-17
F-0679
E · No harm found
Provide activities to meet all resident's needs.
Corrected 2023-02-17
F-0692
D · No harm found
Provide enough food/fluids to maintain a resident's health.
Corrected 2023-02-17
F-0698
D · No harm found
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected 2023-02-17
F-0756
D · No harm found
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected 2023-02-17
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2023-02-17
F-0770
D · No harm found
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected 2023-02-17
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2023-02-17
F-0868
F · No harm found
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected 2023-02-17
F-0880
F · No harm found
Provide and implement an infection prevention and control program.
Corrected 2023-02-17
F-0881
F · No harm found
Implement a program that monitors antibiotic use.
Corrected 2023-02-17
F-0882
F · No harm found
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected 2023-02-17
F-0883
E · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2023-02-17
F-0885
F · No harm found
Report COVID19 data to residents and families.
Corrected 2023-02-17
F-0886
F · No harm found
Perform COVID19 testing on residents and staff.
Corrected 2023-02-17
F-0887
E · No harm found
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected 2023-02-17
2025-08-20Fire-safety inspection3 citations
K-0222
D · No harm found
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Corrected 2025-08-29
K-0372
D · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2025-08-28
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2025-09-18
2024-06-04Fire-safety inspection5 citations
K-0353
E · No harm found
Inspect, test, and maintain automatic sprinkler systems.
Corrected 2024-07-20
K-0363
D · No harm found
Install corridor and hallway doors that block smoke.
Corrected 2024-07-20
K-0372
E · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2024-07-20
K-0511
D · No harm found
Have properly installed electrical wiring and gas equipment.
Corrected 2024-07-20
K-0711
D · No harm found
Provide a written emergency evacuation plan.
Corrected 2024-07-20
2023-01-19Fire-safety inspection3 citations
K-0372
F · No harm found
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Corrected 2023-02-17
K-0541
F · No harm found
Install properly constructed and protected linen or trash chutes.
Corrected 2023-02-17
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2023-02-17
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225009.
What people say on Google.
2.432 ratings on Google
★Johnny Nguyen · 2026-06-21 · via Google

“I would strongly discourage anyone from placing a loved one at this facility. My experience here was extremely disappointing and concerning. The cleanliness of the facility was unacceptable. The floor in my grandmother's room was sticky, and there was a constant foul odor that made it unpleasant to visit. Beyond that, I was very concerned about the level of care being provided. The nursing staff …”

★★★★★William Birtz · 2026-01-23 · via Google

“My mom has been at The Hermitage for many years now, and over that time we’ve seen so many positive changes. The facility has been well maintained and thoughtfully updated with bright, inviting colors that make it feel welcoming rather than institutional. What really stands out is the staff. They are consistently kind, smiling, and genuinely caring toward my mother. It’s clear they take pride in …”

★Passion_Love · 2026-03-23 · via Google

“This facility was recommended by a hospital; however, after conducting research and reviewing the feedback from the Department of Health & Human Services Centers for Medicare & Medicaid Services, I discovered that one of their residents was left unattended in his/her room during both the morning and afternoon hours. The resident care kardex plan indicates that the resident is to be monitored due t…”

Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
What unlocks when you order.

Ownership & corporate history

Primary tier
Prior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more

Inspection citations — last 5 years

Locked
The 44 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.

Civil & criminal lawsuits

Advanced tier only
Active civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered