Nursing homeFAID #5678
Worcester Rehabilitation & Health Care Center
★★★★★1/5CMS Five-Star overall1/5 health inspections2/5 staffing3/5 quality measuresSource: CMS Care Compare
Photo via Google · Worcester Rehabilitation & Health Care Center
Public record summary
What we can show you for free.
Bed capacity
160
CMS facility ID
225199
Care type
Nursing home
County
Worcester
Facility name
Worcester Rehabilitation & Health Care Center
Street address
119 PROVIDENCE STREET
City / state / ZIP
Worcester, MA 01604
Phone
(508) 860-5000
Website
About this facility — Worcester Rehabilitation & Health Care Center
Worcester Rehabilitation & Health Care Center is a Medicare/Medicaid-certified skilled nursing facility in Worcester, Massachusetts. It is licensed for 160 beds — above the median for skilled nursing facilities in Massachusetts (123 beds).
It is one of 50 senior care facilities in Worcester and 341 skilled nursing facilities across Massachusetts. Families comparing options should weigh inspection history, ownership record, and litigation — not just the tour — before deciding.
Federal inspectors have cited Worcester Rehabilitation & Health Care Center 77 times across 11 inspections in the last three years, including 2 food-safety citations, and CMS has imposed $71,392 in fines. Every citation is listed, dated, and graded in the inspection record below.
This listing draws on federal CMS Nursing Home Compare records, and was last updated on August 31, 2026. Background reports are compiled from primary sources — state inspection files, federal CMS data, corporate registrations, and court records — at the time of order.
Facility background
What the public record shows.
Ownership & operator
Parent company
Athena Healthcare Systems
Ownership type
For profit - Partnership
Registered owners & officers
Athena Health Care Systems Ma R Llc
Direct owner — 100% stake — since 2012
Santilli, Lawrence
Indirect owner · Officer — 74% stake — since 2012
Mosier, Michael
Indirect owner · Managing employee — 6% stake — since 2012
Chakalos-santilli, Valerie
Indirect owner — 5% stake — since 2012
Athena Health Care Associates, Inc.
Operational control — since 2012
Curtis, Diane
Indirect owner — since 2012
Kaufman, Danielle
Managing employee — since 2018
Rezendes, Lorrie
Indirect owner — since 2012
Whitcraft, Carly
Managing employee — since 2019
Regulatory standing
Licensed / certified since
1970-08-10
CMS overall rating
1 of 5 stars
Health deficiencies
10 at the last standard inspection
Federal fines
$71,392 total
Last standard inspection
2025-05-20
Nurse staffing
3.3 hours per resident per day
Cost & payer profile (FY2023 cost report)
Average billed charges
$597 per day (≈ $18,150/month). Private-pay prices typically track billed charges; Medicare and Medicaid pay set rates.
Payer mix (resident days)
92% Medicaid · 3% Medicare · 5% private/other
Occupancy
85% (fiscal year 2023)
Vs. state median
22% above the MA median of $489/day — full state cost breakdown
Services & coverage
Licensed beds
160
Medicare
Accepted
Medicaid
Accepted
Wheelchair accessible
entrance and parking
Visiting hours
Daily Open 24 hours
Compiled from CMS Nursing Home Compare; owners/officers from the CMS Ownership dataset; cost & occupancy from the facility's own CMS cost report; hours/accessibility via Google · last verified 2026-08-31. Facilities can submit a correction.
Inspection record
Every citation, dated and graded.
Kitchen & food safety
Federal surveyors inspect the kitchen at every standard visit. This facility has 2 food-safety citations on its three-year record — flagged below among the inspections.
2025-10-21Health inspectionComplaint-triggered1 citation
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2025-10-01
2025-05-20Health inspection9 citations
F-0552
D · No harm found
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected 2025-06-30
F-0558
D · No harm found
Reasonably accommodate the needs and preferences of each resident.
Corrected 2025-06-30
F-0685
D · No harm found
Assist a resident in gaining access to vision and hearing services.
Corrected 2025-06-30
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2025-06-30
F-0694
D · No harm found
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2025-06-30
F-0740
D · No harm found
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected 2025-06-30
F-0755
D · No harm found
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected 2025-06-30
F-0842
D · No harm found
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2025-06-30
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2025-06-30
9 earlier / fire-safety inspections (67 citations)
2024-10-02Health inspectionComplaint-triggered9 citations
F-0584
F · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-11-09
F-0585
E · No harm foundFrom a complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2024-11-09
F-0687
D · No harm foundFrom a complaint
Provide appropriate foot care.
Corrected 2024-11-09
F-0692
D · No harm foundFrom a complaint
Provide enough food/fluids to maintain a resident's health.
Corrected 2024-11-09
F-0812
F · No harm foundFood safetyFrom a complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2024-11-09
F-0865
F · No harm foundFrom a complaint
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected 2024-11-09
F-0919
F · No harm foundFrom a complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2024-11-09
F-0924
D · No harm foundFrom a complaint
Put firmly secured handrails on each side of hallways.
Corrected 2024-11-09
F-0925
F · No harm foundFrom a complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected 2024-11-09
2024-05-15Health inspectionComplaint-triggered3 citations
F-0580
D · No harm foundFrom a complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2024-06-13
F-0760
D · No harm foundFrom a complaint
Ensure that residents are free from significant medication errors.
Corrected 2024-06-13
F-0842
D · No harm foundFrom a complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected 2024-06-13
2024-03-19Health inspection13 citations
F-0584
E · No harm found
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-04-30
F-0641
D · No harm found
Ensure each resident receives an accurate assessment.
Corrected 2024-04-30
F-0656
D · No harm found
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected 2024-04-30
F-0658
D · No harm found
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected 2024-04-30
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2024-04-30
F-0688
D · No harm found
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected 2024-04-30
F-0694
D · No harm found
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected 2024-04-30
F-0695
D · No harm found
Provide safe and appropriate respiratory care for a resident when needed.
Corrected 2024-04-30
F-0699
D · No harm found
Provide care or services that was trauma informed and/or culturally competent.
Corrected 2024-04-30
F-0710
D · No harm found
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Corrected 2024-04-30
F-0758
D · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2024-04-30
F-0883
D · No harm found
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected 2024-04-30
F-0919
D · No harm found
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected 2024-04-30
2024-01-09Health inspectionComplaint-triggered2 citations
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2024-01-17
F-0585
D · No harm foundFrom a complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected 2024-01-18
2023-09-27Health inspectionComplaint-triggered3 citations
F-0584
E · No harm foundFrom a complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected 2023-10-02
F-0689
G · Actual harmFrom a complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected 2023-09-25
F-0761
D · No harm foundFrom a complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2023-09-30
2022-09-22Health inspection12 citations
F-0557
D · No harm found
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected 2022-10-29
F-0580
D · No harm found
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected 2022-10-29
F-0623
C · No harm found
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected 2022-10-29
F-0625
C · No harm found
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected 2022-10-29
F-0677
D · No harm found
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected 2022-10-29
F-0684
D · No harm found
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected 2022-10-29
F-0693
D · No harm found
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected 2022-10-29
F-0726
D · No harm found
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected 2022-10-29
F-0758
E · No harm found
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected 2022-10-29
F-0761
E · No harm found
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected 2022-10-29
F-0812
D · No harm foundFood safety
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected 2022-10-29
F-0880
D · No harm found
Provide and implement an infection prevention and control program.
Corrected 2022-10-29
2025-05-20Fire-safety inspection14 citations
E-0004
F · No harm found
Develop and maintain an Emergency Preparedness Program (EP).
Corrected 2025-06-13
E-0006
F · No harm found
Conduct risk assessment and an All-Hazards approach.
Corrected 2025-06-13
E-0037
F · No harm found
Establish staff and initial training requirements.
Corrected 2025-06-13
E-0039
F · No harm found
Conduct testing and exercise requirements.
Corrected 2025-06-13
K-0225
F · No harm found
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Corrected 2025-06-13
K-0281
F · No harm found
Install proper backup exit lighting.
Corrected 2025-06-13
K-0311
F · No harm found
Have an enclosure around a vertical opening shaft.
Corrected 2025-06-20
K-0324
E · No harm found
Provide properly protected cooking facilities.
Corrected 2025-06-13
K-0351
F · No harm found
Install an approved automatic sprinkler system.
Corrected 2025-06-13
K-0355
D · No harm found
Properly select, install, inspect, or maintain portable fire extinguishes.
Corrected 2025-06-13
K-0521
F · No harm found
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Corrected 2025-06-30
K-0531
F · No harm found
Have elevators that firefighters can control in the event of a fire.
Corrected 2025-06-13
K-0711
F · No harm found
Provide a written emergency evacuation plan.
Corrected 2025-06-13
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2025-06-13
2024-03-19Fire-safety inspection7 citations
E-0041
F · No harm found
Implement emergency and standby power systems.
Corrected 2024-05-10
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2024-05-10
K-0374
D · No harm found
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Corrected 2024-05-10
K-0712
F · No harm found
Have simulated fire drills held at unexpected times.
Corrected 2024-05-10
K-0761
F · No harm found
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Corrected 2024-05-10
K-0914
F · No harm found
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Corrected 2024-05-10
K-0918
F · No harm found
Have generator or other power source capable of supplying service within 10 seconds.
Corrected 2024-05-10
2022-09-22Fire-safety inspection4 citations
K-0321
D · No harm found
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Corrected 2022-11-07
K-0352
F · No harm found
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Corrected 2022-12-09
K-0531
D · No harm found
Have elevators that firefighters can control in the event of a fire.
Corrected 2022-11-02
K-0781
D · No harm found
Have restrictions on the use of portable space heaters.
Corrected 2022-11-07
Federal penalties
2024-10-02Fine$59,511
2023-09-27Fine$11,881
Total fines$71,392
Citations and penalties from the CMS Provider Data Catalog (three-year survey window, refreshed monthly). Severity codes follow the federal scope/severity grid; “Immediate jeopardy” is the most serious grade CMS issues. CCN 225199.
Visitor reviews
What people say on Google.
2.8★★★★★91 ratings on Google
★J · 2026-08-04 · via Google“Disgusting and horrible place. Unfortunately, this was the only place that took my mother's insurance. The nurses had no clue about what they were doing or what they were giving my mother. Didn't listen to instructions from the hospital after a hospital stay or from family. The only good thing was this wonderful woman named Linda from food services. She would get the food right for my mom and even…”
★★Ashley Bosse · 2026-04-08 · via Google“My mother was here for over 2 months, during that time she went to the emergency room 3x. Each time Worcester Rehab didn't follow the discharge instructions from the ER. I'm assuming to save money because they would tell my mother they didn't have the most basic medications like toradol. I made sure to check on her everyday when she was there. I feel like she could've been discharged sooner if com…”
★★★★Adele Heath · 2025-10-30 · via Google“I have a loved one at Worcester Rehab and so far the staff has been cooperative and supportive. The social services staff member goes above and beyond! I am so grateful for her always listening to my concerns. It gives me some comfort knowing she cares.”
Ratings and reviews are from Google and reflect visitor opinions, not our verification. See all reviews on Google
Inside your report
What unlocks when you order.
Ownership & corporate history
Primary tierPrior operators & transfers
Corporate network & affiliates
,
Owners' other facilities
· · 2 more
Inspection citations — last 5 years
LockedThe 77 citations above are shown free. The report takes each one and explains it in plain English — what the tag requires, how serious the scope/severity grade really is, whether it recurred across surveys — plus the five-year pattern a single inspection can't show.
Civil & criminal lawsuits
Advanced tier onlyActive civil suits
#
Federal dockets
CDC infection data
Unlock the full file
Citations, owner history, lawsuits — decoded into one PDF.
Original records
Sources we pull for this facility.
Source
CMS Nursing Home Compare
data.cms.gov Provider Data Catalog
Last verified 2026-08-31
Source
Google Business Profile
Photos, reviews & hours
Displayed with attribution · refreshed on re-run
Source
Secretary of State filings
Entity & officer search
Pulled when a report is ordered
Source
PACER federal dockets
pacer.uscourts.gov
Pulled when a report is ordered